CVE-2026-84462: Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Age
What it means
NIST National Vulnerability Database ha pubblicato CVE-2026-84462. La rilevanza va confermata rispetto alle tecnologie effettivamente in uso.
Why it matters
Il segnale diventa operativo solo se prodotto, versione o servizio sono presenti nel perimetro.
Recommended actions
- Confermare l'applicabilita consultando la fonte ufficiale e l'inventario asset.
- Pianificare mitigazione o aggiornamento secondo criticita e rischio di interruzione.
Translation in progress
The official content is available in the original language. The Italian version will be published once automated checks are complete.
Text acquired from the source
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
- Source
- NIST National Vulnerability Database
- Publishing entity
- NIST National Vulnerability Database
- Entity type
- National authority
- Area
- North America · US
- Original language
- en · translation in preparation
- Publication
- 25/09/2026 20:17
- CVE
- CVE-2026-84462
- Classification
- High
- Stated country
- US
Affected products and versions
The official sources queried do not yet expose a list of affected versions. No automatic inference is made.